Privacy Policy & Terms of Use

The Cat Whiskerer LLC
Effective Date: September 17, 2025
Last Updated: September 17, 2025

Privacy Policy

Hi, I’m Alissa—the human behind The Cat Whiskerer LLC. This Privacy Policy explains how I collect, use, and protect your personal information when you use my website or book cat-sitting services with me.

1. Information I Collect

When you reach out or book services, I may collect:
—Your name and contact info (email, phone number)
—Details about your cat(s): name, age, habits, health needs
—Emergency contacts and veterinary information
—Address and home access details (keys, codes, instructions)
—Payment-related information (managed securely through third-party tools: Time To Pet, Stripe, and OpenPhone)
—Communications (texts, emails, inquiry forms)
If you visit the website, anonymous data like your browser type or page views may be collected automatically for basic analytics.

2. How I Use Your Information

I use your info to:
—Respond to inquiries and confirm bookings
—Provide care for your cat(s) based on your instructions
—Handle emergencies (including contacting your vet if needed)
—Improve services and troubleshoot any issues
—Meet legal, insurance, or record-keeping obligations
I don’t sell or trade your information. Ever.

3. Communication

If you provide a phone number or email address, you agree that I may use them to contact you about your inquiry, booking, or your cat’s care.By texting my business number, you consent to receive booking reminders and service updates from The Cat Whiskerer LLC. Message and data rates may apply. Message frequency varies. You may text HELP for help or STOP to opt out at any time.I do not send marketing messages or spam. All texts are related strictly to services or logistics.To provide texting services, your phone number may be shared with trusted third-party vendors that help deliver messages (such as platform providers and phone carriers). However, your opt-in consent data will not be sold or shared for unrelated marketing purposes.

4. Security

I take your privacy seriously. Your information is stored securely and only accessed as needed to provide service.That said, no system is perfect. If a breach ever occurs, I will notify affected parties promptly.

5. Your Choices

You can ask me to:
—Access or correct your information
—Delete your data (as long as it’s not legally required to keep it)
—Clarify how I use or store your info
Just send an email to: [email protected]

6. Updates

I may update this policy from time to time. The most current version will always be available at the bottom of my website. Your continued use means you accept any changes.

7. Messaging Service

I use OpenPhone to send booking-related text messages. Your opt-in to receive texts will never be shared with third parties for marketing purposes.
Message frequency may vary. Reply STOP to opt out at any time.

Terms of Use

By using this website or booking services through The Cat Whiskerer LLC, you agree to the following terms.

1. Services

I provide personalized cat-sitting in Chicago. Each visit is tailored to your cat’s temperament and routine.By booking, you agree to provide accurate and complete information about your pet, home, and any special care needs.

2. Booking & Payment

All services must be booked through my scheduling platform (Time To Pet). You are responsible for reviewing service details before confirming.
You won’t be charged until services are marked complete, and you’ll receive a confirmation with details. Payment is handled securely via Stripe.
Cancellations must be made in advance (see specific policy in your booking agreement). Emergency or last-minute cancellations may be subject to a fee.

3. Emergency Care

If your cat needs urgent medical attention and I can’t reach you, I’ll use my best judgment to seek veterinary care.
You authorize me to transport your cat and approve reasonable treatment if you’re unavailable. You are responsible for any related costs.

4. Home Access

By booking, you grant me permission to enter your home for the duration of the service. You agree to provide working keys, codes, or other access instructions.
I treat every home with respect and discretion. You are responsible for making sure your home is safe and accessible.

5. Photos & Updates

I often send photo updates to clients during care. These are private and shared only with you.
I won’t post photos online without your written permission.

6. Liability

I will care for your cat(s) with professionalism and caution.However, you agree that:
—I’m not responsible for pre-existing health issues or behaviors not disclosed ahead of time
—I’m not liable for damage or injury caused by your pet
—My liability is limited to the amount paid for the specific service in question
—I carry insurance to cover reasonable incidents related to pet care.

7. Intellectual Property

All content on this website—including logos, copy, icons, and design—belongs to me. Please don’t reuse anything without permission.

8. Changes & Termination

I reserve the right to decline service for any reason. These terms may be updated periodically, and updated versions will be posted on the site.

9. Contact

Questions or concerns?Email: [email protected]I’ll respond as promptly as possible.

You are viewing the most recent version of this Privacy Policy & Terms of Use. This policy applies to all use of The Cat Whiskerer LLC’s website and services.